We are discovering our “latent humanity” by how we share and communicate on the Internet
The latest Teens and Social Media report from Pew/Internet gives some great insights into how teens aged 12-17 are using the Internet.
There are a host of great insights in the report, including:
* 64% of online teens aged 12-17 have created content on the Internet, up from 57% at the end of 2004 (this is 59% of all teens, as 7% are not on the Internet)
* 35% of teen girls write a blog, compared to 20% of boys
* 19% of teen boys upload videos, compared to 10% of girls
* 70% of 15-17 year old girls have used an online social network, compared to 54% of boys
* 89% of teens who post photos online say they get comments
* 79% of teens restrict access to their photos in some way, compared to 61% of adults
* Email is the least popular communication form among teens, with just 14% saying they email their friends every day
The fact that close to two-thirds of teens create and share content on the Internet underlines the fact that we are moving into the Participative Age. In fact close to a quarter of over-65 years olds also create content on the Internet, however generational change will see a world in which we take it for granted that we all create and share in some form.
Strategy in a networked world for professional service firms
The UK magazine Legal Week has just published an article co-authored by myself and Josh Bottomley, the Managing Director of LexisNexis UK, titled Managing a Law Firm: A networked world.
The genesis of the article is that I will be delivering the keynote to a group of Managing Partners of major law firms in London in late February 2008 for an event organized by LexisNexis. As a prelude to the event, I wrote this article in collaboration with Josh.
The article is available on the Legal Week website, and also below.
Managing a Law Firm: A networked world
Five key factors are driving today’s economy:
- client sophistication;
- connection;
- transparency;
- governance; and
- modularisation.
These forces are steering the professional services sector towards commoditisation, where clients perceive minimal differences between most offerings and often squeeze their suppliers on fees. Only legal services suppliers that actively engage their clients in deep, collaborative relationships are able to differentiate themselves.
We suggest four approaches to improve management, customer service and ultimately profitability.
