Gartner on the Distributed Social Web
Last week I dropped in to the Gartner Symposium in Sydney, and managed to catch the session by David Cearley talking about the distributed social web, one of my favorite topics.
Overall it was a very good presentation, swiftly moving from the basics to a quite detailed view of the distributed social web, including pertinent views on the challenges of data portability. The presentation was entirely from a corporate perspective, looking at how companies should be thinking about integrating open social networks into their websites and customer interactions.
This issue is only now getting onto the radars of consumer marketing companies, and it will be a while before we see significant corporate initiatives in the space, with the social networking platforms themselves still working out where the space is going. However the open social web will become an increasingly prominent topic for consumer-oriented companies over the next few years. David’s conclusion – that the biggest risk is to fail to engage – is absolutely correct.
The style of David’s presentation, as for many research vendors, was to throw out a lot of detail, clearly to convince their clients that they can’t work it out for themselves and need consulting assistance. I suppose this is probably quite true in this particular space, where it’s extraordinary difficult for people even at the center of what’s happening to get their arms around it. However I will have a go myself over the next few months, in creating a successor to the Web 2.0 Framework that will look at the layers of social platforms and how to engage with them.
Below are the notes I took during David’s session:
Financial transparency drives business results
When solo developer Peldi Guilizzoni launched web design mock-up tool Balsamiq in July, he promised to disclose his revenues, reports ReadWriteWeb.
He has just announced he has hit $100,000 in revenue in the last five months, with revenue on a very significant uptrend.
I am a big believer in business transparency, absolutely for public companies, and also in many cases for private companies. Transparency is one of the Seven MegaTrends of professional services I described in 2005, one of the Six Facets of the future of PR, central to investor relations, while the naked start-up is becoming more common.
Clearly Guilizzoni is going to make a lot more money because of his financial transparency, given the attention it’s attracting.
Secrecy has its place in business, but it is highly over-rated. In most cases there is no valid reason not to share information, just a disinclination to give away things. We are going to see transparent models increasingly favored moving forward. Certainly I find the reporting and accounts of many public companies to be extraordinarily opaque, giving little insight into the real drivers of business performance (a case in point being most non-US media companies). The most significant result is that investors shy away and shareholder value is lost.
‘Open book management’ is not a new idea, but the majority of companies are slow to shift on this front. I’m toying with the idea of a business model which includes publishing all company accounts on the web – hopefully this will be becoming more common by the time I get to this.
