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- Webcast Keynote: Creating Business Value from Web 2.0
- Web 2.0 is happening inside organizations anyway – time to recognize it and do it well
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- Business models for micro-blogging in the enterprise
- Detailed case study of Twitter in the enterprise: Janssen-Cilag
- Micro-blogging in the enterprise: an idea whose time has come?
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Enterprise 2.0 Executive Forum Blog
Enterprise 2.0 = medicine for process inadequacy/failure?
I liked the comment Ross made in his opening address regarding ERP = Easily Repeatable Process and this prompted me to recall a comment that Ross Mayfield (SocialText's CEO and whatnot ...) made in his brief address at Lotusphere in January. Ross was talking about one of the big values of wikis in the workplace is to help organisations cope with process failure.
It strikes me that a good example of this is Skype's use of a wiki for customer support to complement its call centre. Much of the purpose of call centres is to cope with process failures, and the wiki enables customers to collaborate peer-to-peer to share knowledge and solve service problems ... in effect co-producing the 'band aids' required to assist Skype as an organisation to deal with its process failures.
One of the big values then in enterprise 2.0 is its adaptive, responsive, emergent nature which can both be a useful adjunct to 'old style' core ERP solutions as well as a valuable source of future innovation.